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The Agent Settings panel is located on the right side of the Conversational Dashboard. It lets you adjust agent behavior dynamically — even during a live conversation.

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Conversation Controls

Control how the Agent handles interruptions and alerts in real time.
  • Auto Interrupt: Toggle ON/OFF to allow or prevent the Agent from automatically interrupting conversations based on conversational cues.
  • Alerts: Enable or disable conversation-related notifications.
  • Interrupt Sensitivity: Adjust the slider to control how easily interruptions are triggered. Higher sensitivity means the Agent responds to shorter pauses.

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Behavior Controls

Define the Agent’s personality and purpose through its prompts.
  • Starting Message: The greeting or cold-start message spoken at the beginning of every conversation. Customize this to set the tone for interactions.
  • Description Prompt: A detailed prompt defining the Agent’s traits, behavior, and interaction style. This is the primary way to shape how the Agent responds.

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Identity Controls

Modify the Agent’s voice and language for a more personalized experience.
  • Agent Voice: Select from available voices in the dropdown. Changes take effect immediately.
  • Agent Language: Choose the language the Agent uses during conversations.

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Dynamic Agent Updates

Any changes made in Behavior Controls or Identity Controls are applied immediately to the live conversation — no need to restart. This lets you iterate on your Agent’s personality and voice in real time while testing.

Conversation Modes

The dashboard supports both voice and text:
  • Voice mode: Start a call to begin a conversation with the Agent. The Agent will speak the starting message and continue the conversation in voice mode. If you want to continue in text instead, use the switch to toggle from audio to text mode.
  • Text mode: Use the input box at the bottom right to type commands and test responses.

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Next Steps